Management Skills for New Managers

High-performing managers consistently accomplish important goals and objectives. Master the key management skills and approaches that will differentiate you professionally. Using detailed role-playing exercises, personal self-audits, and intensive skills development activities, you will examine topics including staff motivation, task delegation, performance coaching, professional communication, performance evaluation systems, and essential leadership competencies.

Enroll in this course to address any remaining skill gaps in your management toolkit and bring your team performance, as well as your own career trajectory, to impressive new heights. Upon completion, you will be prepared to implement what you have learned and return to your workplace equipped with fresh insights, practical knowledge, and realistic methods that will enable you to function as a successful and highly effective new manager.

Course Content and Topics:

Understanding Your Responsibilities as a Manager

• Learning about the specific qualities and abilities required for managers to be effective in their roles
• Defining the various roles and key responsibilities that managers are expected to fulfill
• Examining the contextual challenges and organizational issues that confront new managers in today's workplace

Implementing Continuous Performance Management Systems

• Clarifying the primary goal and purpose of performance management
• Understanding the process and recognizing the inherent challenges in performance management
• Developing and practicing performance management skills and techniques
• Conducting a thorough personal assessment regarding your own performance management practices

Situational Leadership II (SLII ®) - Mastering the Art of Influencing Others

• Engaging in consistent, frequent conversations with your direct reports in an effective manner
• Building your flexibility and adaptability to successfully lead employees with diverse backgrounds, needs and strengths
• Applying multiple leadership approaches and styles to help team members accelerate their progress toward completing their assigned goals and tasks

Coaching to Improve Performance and Development

• Understanding the critical importance of coaching and the requirements for effective coaching relationships
• Developing proficiency in the micro-skills and techniques essential to effective coaching interactions
• Addressing and managing problem behaviors in a respectful and constructive manner
• Following the AMA Guide to effectively manage and conduct coaching discussions
• Understanding the important differences between coaching conversations and disciplinary discussions

Creating a Climate That Fosters Motivation and Engagement

• Recognizing and understanding the manager's vital role in motivating employees
• Exploring key elements and factors involved in the motivation process
• Learning specific managerial practices and approaches for building and sustaining a motivational climate

Using Delegation as a Tool for Growth and Employee Development

• Explaining the various types of delegation that managers can effectively use
• Evaluating your personal delegation practices and recognizing the challenges you encounter
• Learning what responsibilities and tasks can be delegated and what cannot
• Understanding the key phases involved in successful and effective delegation
• Practicing and refining your delegation discussion and planning skills

ADDITIONAL RESOURCES AND TAKEAWAYS:

• Personal assessments regarding performance management, technology utilization, coaching effectiveness, diversity and inclusion awareness, delegation practices, and global awareness
• Step-by-step processes for addressing behavioral coaching challenges and conducting productive delegation discussions
• A comprehensive self-reflection worksheet addressing business ethics considerations
• Structured conversations to align performance expectations
• AMA digital resources focused on motivation and delegation strategies
• A practical worksheet for assessing and improving your motivational climate

How You Will Benefit from This Training:

• Significantly strengthen your confidence and capability as a new manager in your role
• Skillfully and effectively manage both your co-located team members and those working remotely or virtually
• Develop greater agility, adapt quickly to change, and make decisions with improved confidence and ease
• Align your leadership approach and style to match each employee's unique developmental level and needs
• Build greater flexibility and adaptability in your leadership approach to effectively lead diverse team members
• Establish and nurture an environment that encourages and sustains motivation, positive team spirit, and strong camaraderie
• Articulate a clear vision and provide strong direction and guidance for your employees
• Ensure your team has access to the necessary tools, information, and resources required for their success
• Support and coach your employees in solving challenging problems and overcoming significant obstacles

Ideal Participants for This Course:

This training course is designed specifically for managers who have between one and three years of management experience and who are actively seeking additional professional management development and training.