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Effective Business Communication

at Training Connection -

(130)
Course Details
Price:
$350
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Description
Class Level: Beginner
Age Requirements: 14 and older
Average Class Size: 5

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this communications course:

Better communication skills (with colleagues and clients) can give an organization a huge competitive advantage

Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will result in greater efficiency, more creativity and improved problem-solving.

This Business Communication course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.


Learning Objectives:

Upon successful completion of this course trainees will be able to:

  • Understand different communication styles and techniques
  • Make a good first impression
  • Build rapport with people
  • Listen effectively
  • Ask and answer questions
  • Promote ideas and handle negotiations
  • Deliver and receive constructive criticism
  • Communicate better with supervisors, colleagues and vendors
  • Understand how communication can define a company's culture.

Detailed Course Outline

  • First impressions and building rapport
    • The importance of first impressions
    • Communicating to build rapport
    • Building positive relationships

  • Verbal communication skills
    • Listening vs hearing
    • Seven ways to listen better
    • Understanding active listening
    • Sending good signals to others
    • Asking good questions
    • Communicating with power

  • Non-verbal communication skills
    • Body language
    • The signals you send to others
    • It's not what you say, it's how you say it

  • Influencing skills
    • Seeing the other side
    • Building a bridge
    • Giving in without giving up

  • Bringing people to your side
    • A dash of emotion
    • Plenty of facts
    • Bringing it all together

  • Sharing your opinion
    • Using I-messages
    • Disagreeing constructively
    • Building consensus

  • Negotiation basics
    • Preparation
    • Opening
    • Bargaining
    • Closing

  • Communication with supervisors
    • Understanding supervisor styles
    • Tips for communicating with supervisors

  • Communication with Colleagues
    • Guidelines for communicating with colleagues
    • Take steps to apologize to subordinates
    • Use appropriate steps to refuse subordinates requests
    • Delivering and receiving constructive criticism

  • Communication with vendors
    • Reject a contract without rejecting the vendor
    • Address a complaint to a vendor

What's included

  • Business Communication Training Manual
  • Certificate of Course Completion
  • 6 Months FREE Repeat Policy

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy

Please send all requests to [email protected] .

We are unable to offer refunds for cancellations, however we can issue you a training voucher for the same value that can be used to book any class in the future.

Rescheduling requests made 7 days before the commencement of the training are free. Rescheduling that takes place within 7 days of the commencement of the training will incur a $100 administration fee. We do not charge for student substitutions at any time.

Due to the Coronavirus we are waving the transfer fee when you reschedule your training.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

We are not able to offer refunds or training vouchers for no-shows or uncompleted courses.

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This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!

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Questions & Answers (3)

Get quick answers from CourseHorse and past students.

Question from Anonymous
Hello, is there an online option for this class?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi there, yes this class is currently offered as a remote class. Click on the green box on top of this page for more information. Thank you.
Answer
Cancel
Question from Mustafa
How long this class?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi Mustafa, this class is for a day, from 9 am to 4:30 pm. Hope this helps!
Answer
Cancel
Question from Anonymous
Is this class suitable for young professionals? I wonder at the 14 year minimum age requirement. Thanks.
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi there! This class is aimed at young professionals. Training Connection doesn’t have any younger people attending. Hope this helps!
Answer
Cancel

Reviews of Classes at Training Connection (130)

(130 Reviews)
Effective Business Communication
Reviewed by Renee G. on 2/18/2020
The facilitator, Sandra, was excellent, very knowledgeable in her business communication education and I would love to take another course where she is the facilitator. She was great!
Effective Business Communication
Reviewed by Dalia A. on 5/19/2017
This class was amazing. J.P. was such a kind and encouraging teacher. She was well educated, engaging, and tailored the message to my class. I would definitely recommend this class to business professionals, especially young professionals, who need help cleaning up their physical and written communication and presence.
Effective Business Communication
Reviewed by Jasmin C. on 2/12/2020
Effective Business Communication
Reviewed by Kristina M. on 2/12/2020
Effective Business Communication
Reviewed by Jorge D. on 10/18/2019
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School: Training Connection

Training Connection

Training Connection LLC is a computer and business skills training company.  

Our Training Philosophy

Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

1. Our Instructors

Without a doubt our most...

Read more about Training Connection

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