Mac OS X Support Essentials v10.10: Yosemite 101 is unfortunately unavailable

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Mac OS X Support Essentials v10.10: Yosemite 101

at Global Knowledge - The Loop

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Course Details
Price:
$1,795
Start Date:

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Location:
The Loop, Downtown/Loop
200 S Michigan Ave Ste 910
Btwn E Adams St & E Jackson Blvd
Illinois City, Illinois 60604
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this mac os training:

In this course, you will learn about troubleshooting on OS X Yosemite. You will tour the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

What You'll Learn
  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Yosemite, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification

Who Needs to Attend

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

Prerequisites


Knowledge of OS X and basic computer navigation

Follow-On Courses



Course Outline


1. Installation and Configuration
  • Install OS X Yosemite
  • Setup and configuration
  • OS X recovery
  • OS X software updates

2. User Accounts
  • User accounts
  • User home folders
  • System security
  • Keychain management

3. File Systems
  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

4. Data Management
  • Hidden items and shortcuts
  • System resources
  • Metadata and spotlight
  • File archives
  • Time machine

5. Applications and Processes
  • Application installation
  • Document management
  • Application management and troubleshooting

6. Network configuration
  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

7. Network Services
  • Network services
  • Host sharing and personal firewall

8. System Management
  • Peripherals and drivers
  • Print and scan
  • System troubleshooting

Still have questions? Ask the community.

Refund Policy
Notice of cancellation must be submitted 16 business days prior to class.

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School: Global Knowledge

Global Knowledge

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate...

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