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ITIL

Computer Training Source, Inc. @ 420 N Wabash Ave, Chicago, IL

Gain practical knowledge and skills in IT Service Management with the most widely adopted approach in the world. Prepare for the ITIL Foundation certificate exam and enhance your understanding of service management, service strategy, service design, service transition, service operation, and continual service improvement.

(21) All levels 18 and older
$1,895

3 sessions

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ITIL® Managing Across the Lifecycle

Gain the skills to support an organization's service delivery by bridging the service lifecycle stages with the Managing across the Lifecycle (MALC) qualification. This course at Mountainview ITSM teaches the value of one combined service management practice and puts ITIL processes into the context of delivering this value. Take your service management capabilities to the next level with this comprehensive course.

  • Intermediate
  • 18 and older
  • $2,899
  • 540 N Michigan Ave , Illinois City, IL
  • 42 hours & 30 minutes over 5 sessions

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  • $2,899
  • Mountainview - Chicago @ 540 N Michigan Ave , Illinois City, IL 60611
  • 42 hours & 30 minutes over 5 sessions
  • Classes are only held if at least 5 students show up.
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Class Description

Description

What you'll learn in this itil training:

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to  support an organization’s service delivery by bridging the service lifecycle stages.

The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. 

Course Syllabus:
  • Learning unit MALC01: Key concepts of the service lifecycle 
  • Learning unit MALC02: Communication and stakeholder management 
  • Learning unit MALC03: Integrating service management processes across the service lifecycle 
  • Learning unit MALC04: Managing services across the service lifecycle
  • Learning unit MALC05: Governance and organization
  • Learning unit MALC06: Measurement 
  • Learning unit MALC07: Implementing and improving service management capability 
Pre-requisite Entry Criteria: 
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, and therefore a total of at least 17 credits. Documentary evidence of this must be presented by candidates for the MALC qualification. 

Eligibility for Examination:
In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates  must have fulfilled the following requirements:  

Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution. 

Preparation for Examination:
It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list at the end of this and anywhere in the foundation syllabus, and by reviewing the syllabus and the ITIL core publications in preparation for the examination. 

Refund Policy

  • If purchased less than a year ago:
    • A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago:
    • Not refundable but a credit of the value of the service can be used towards other class.

Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

Read more about Mountainview ITSM

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Mountainview ITSM

Mountainview ITSM

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