Course Details
$1,895 6 seats left
Start Date:

Wed, Oct 09, 9:00am - Oct 11, 5:00pm (3 sessions)

Next start dates (2)

Naperville, Suburbs
2135 City Gate Ln Ste 300
Btwn Ferry Rd & Westings Ave
Naperville, Illinois 60563
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. This class prepares you to sit for the ITIL Foundation certificate exam.

Course Outline

Unit 1: Introduction

  • Topic A: Course Objectives
  • Topic B: Certification Requirements
  • Topic C: ITIL Qualification Scheme

Unit 2: Service Management

  • Topic A: Understanding Services
  • Topic B: What Is ITIL?
  • Topic C: Service Lifecycle
  • Topic D: ITIL Processes and Functions
  • Topic E: ITIL Roles and Responsibilities
  • Topic F: ITIL Service and Process Roles

Unit 3: Service Strategy Overview

  • Topic A: Overview of Service Strategy
  • Topic B: Value of Services
  • Topic C: Service Assets
  • Topic D: Business Relationship Management
  • Topic E: Service Portfolio Management
  • Topic F: Demand Management
  • Topic G: Financial Management for IT Services

Unit 4: Service Design Overview

  • Topic A: Key Concepts
  • Topic B: Design Coordination
  • Topic C: Service Level Management
  • Topic D: Service Catalog Management
  • Topic E: Supplier Management
  • Topic F: Availability Management
  • Topic G: Capacity Management
  • Topic H: Information Security Management
  • Topic I: IT Service Continuity Management

Unit 5: Service Transition Overview

  • Topic A: Transition Planning and Support
  • Topic B: Service Asset and Configuration
  • Management
  • Topic C: Change Management
  • Topic D: Release and Deployment
  • Management
  • Topic E: Knowledge Management

Unit 6: Service Operation Overview

  • Topic A: Incident Management
  • Topic B: Event Management
  • Topic C: Problem Management
  • Topic D: Access Management
  • Topic E: Request Fulfillment

Unit 7: Service Operation Functions

  • Topic A: Service Desk
  • Topic B: Technical Management
  • Topic C: Application Management
  • Topic D: IT Operations Management

Unit 8: Continual Service Improvement

  • Overview
  • Topic A: Purpose, Value & Scope of Continual
  • Service Improvement
  • Topic B: Service Measurements & Metrics
  • Topic C: Seven-step Improvement Process

Unit 9: Tools and Technology Considerations

Unit 10: Preparing For and Taking the

  • Certification Exam

Still have questions? Ask the community.

Refund Policy
In order to receive a refund for a class, you must notify us at least four business days in advance of the first class date of your intention to cancel. 

To reschedule a class, notify us at least four business days in advance of the first class date.


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Computer Training Source, Inc.

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Start Dates (3)
Start Date Time Teacher # Sessions Price
9:00am - 5:00pm TBD 3 $1,895
This course consists of multiple sessions, view schedule for sessions.
Thu, Oct 10 9:00am - 5:00pm TBD
Fri, Oct 11 9:00am - 5:00pm TBD
6:00pm - 10:00pm TBD 6 $1,895
This course consists of multiple sessions, view schedule for sessions.
Wed, Oct 23 6:00pm - 10:00pm TBD
Mon, Oct 28 6:00pm - 10:00pm TBD
Wed, Oct 30 6:00pm - 10:00pm TBD
Mon, Nov 04 6:00pm - 10:00pm TBD
Wed, Nov 06 6:00pm - 10:00pm TBD
9:00am - 5:00pm TBD 3 $1,895
This course consists of multiple sessions, view schedule for sessions.
Sat, Dec 14 9:00am - 5:00pm TBD
Sat, Dec 21 9:00am - 5:00pm TBD

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