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ITIL Service Lifecycle: Continual Service Improvement
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core...
SASAC v1.0 - Implementing Core Cisco ASA Security
This enhanced course contains added depth to the standard labs, using a topology that simulates a typical production network. You'll use ASA 5515 appliances to work through configuring access control to and from your network. Additionally, the PC systems and server systems are an integral part of the lab environment. Here you will use Windows 8, Windows Server 2012, and Kali Linux to manage, test, and even attack your lab network using real-world...
Installing and Configuring Windows Server 2012
This course is part one of a series of three courses. Through this series you will gain the skills and knowledge needed to implement a core Windows Server 2012, including Windows Server 2012 R2 infrastructure in an existing enterprise environment. You will learn how to implement and configure the core services, including Active Directory Domain Services (AD DS), networking services, and initial Hyper-V configuration. This course incorporates material...
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SASAA - Implementing Advanced Cisco ASA Security v1.2
This course provides advanced training on the key Cisco ASA 9.x features including the following: Features of Cisco ASA 5500-X Series Next-Generation Firewalls, ASASM, ASA 1000V Cloud Firewall and Cisco ASAv Install and set up the Cisco ASAv Implement Cisco ASA Identity Firewall policies by using Cisco CDA and Cisco ASA Install and set up the Cisco SFR (FirePOWER Services) Implement Cisco ASA and Cisco Cloud Web Security integration Implement...
Effective Modern C++ for C++ Programmers
In this intensive course (based on material in Meyers' landmark books [Modern Effective C++, Effective C++, More Effective C++, and Effective STL]), you will learn how to use C++ effectively. Additionally, you will gain an understanding for how to create libraries and programs that are correct, efficient, portable, maintainable, and extensible. This course follows a format of lecture and question/answer and does not include hands-on programming....
HDI® Problem Management Professional
Global Knowledge @ 1500 McConnor Pkwy, Schaumburg, IL
The responsibilities of problem management professionals vary from organization to organization, but they often include: assisting with the planning and implementation of the problem management process; performing both reactive and proactive problem management; prioritizing and categorizing problems; investigating and diagnosing the problems; coordinating and/or executing root cause analysis; developing workarounds; and proposing changes to resolve...
Effectively Using Microsoft Project Server 2013
Global Knowledge @ 1500 McConnor Pkwy, Schaumburg, IL
This intense three-day instructor led course will teach how to use Microsoft Project Server 2013 as a complete project management information system. You will learn how to manage projects and schedules, resources, tasks, and timesheets with the Project Web App. You'll also learn how to manage your enterprise portfolio of projects. Key course topics includes: Enterprise portfolio management Managing project task updates Status reportsTimesheets...
InfoSphere Optim Test Data Mngmt & Data Masking on z/OS
In this course, you will learn how to develop and execute a data privacy strategy to de-identify sensitive data. This course provides a conceptual understanding of the data privacy issue, as well as the Optim Solution's capabilities for de-identifying data and supporting compliance initiatives for critical business applications. This course serves as a foundation for the Optim Solution's features and functionality. You will learn about the technical...
Essential .NET with C# for .NET 4.5
Learn .NET development using C# In this course, you will learn how modern applications are assembled as well as how the various pieces work together to form a cohesive environment. This course begins with a thorough exploration of the managed code model. You'll learn common idioms like code-behind and partial classes, and you'll also learn how to handle memory management issues and the IDisposable design pattern. Additionally, this course will teach...
Essential ASP.NET WebForms
In this course, you will learn how to build browser-centric web applications using Microsoft's ASP.NET framework. This in-depth, fast-paced course provides you with the core concepts and practical skills to develop web applications. Explore ASP.NET features such as web forms, custom controls, validation, data binding, caching, security, master pages, navigation, AJAX, and more. Required Materials: You are required to bring your own laptop. Access...
Foundations of C# Programming and the .NET Framework
In this course, you will be introduced to the .NET framework through an overview of languages, libraries, services, and tools. You'll then learn the foundations of the C# language. From basics to the newer features such as generics, partial classes, static classes, global namespace qualification, and so forth. are integrated throughout the course. Required Materials You are required to bring your own laptop. What You'll Learn Examine core...
HDI® Support Center Director
Global Knowledge @ 1500 McConnor Pkwy, Schaumburg, IL
Strategically lead the service and support organization and increase business value. Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation's success. For this reason, the support center director must serve as a support leader and strategically align the support center to the organization. In this course for support center directors, you will learn to develop and...
Modern ASP.NET
Learn to architect web applications for a unified framework. In this course, you will learn about Microsoft's latest web development framework. This course focuses on Microsoft's One ASP.NET strategy for a unified framework for architecting web applications. You will learn about model-view-controller (MVC) for building HTML-based applications. You'll also learn about OWIN and Katana for providing a common HTTP hosting infrastructure, as well as...
Essential Entity Framework 6 with LINQ
In this course, you will learn how to use the full capabilities of Microsoft's Entity Framework 6, and open source platform that allows for universal data access. The Entity Framework provides a conceptual model that more closely resembles entities and relationships in the real world. It includes an industrial-strength Object-Relational Mapping (ORM) tool that allows you connect to almost any backend database. In this course, you will learn many...
Cloud Service Manager
In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.This...
Certified Information Privacy Technologist Prep Course
Learn the principles of privacy in technology while preparing for the CIPT examination. In this course, you will gain foundational knowledge on concepts of privacy and data protection laws and practice. You will learn common principles and approaches to privacy as well as understand the major privacy models employed around the globe. An introduction to information security concepts and information security management and governance will be covered...
Introduction to Statistical Analysis Using IBM SPSS
IBM Course Code: 0G512 Introduction to Statistical Analysis Using IBM SPSS Statistics is a two day course that provides an application-oriented introduction to the statistical component of IBM® SPSS® Statistics. Students will review several statistical techniques and discuss situations in which they would use each technique, the assumptions made by each method, how to set up the analysis, as well as how to interpret the results. This includes...
UCSTSBC - UCS Troubleshooting Boot Camp
Using UCS Manager v2.2, learn to install, configure, and troubleshoot UCS B-Series servers in conjunction with UCS C-Series servers. This course is a combination of the Cisco UCS B-Series and C-Series troubleshooting courses. In this course, you will prepare to implement and maintain Cisco Unified Computing System hardware. You will learn to identify and configure the features available with Cisco UCS B-Series and C-Series products. You will...
Advanced AngularJS
In this course, you will learn the best practices for building and testing AngularJS application through a thorough understanding of the AngularJS internals. You will discover how to use the rich components of Angular-UI to enhance your application and test drive it with Protractor. Note: You are required to bring your own laptop What You'll Learn AngularJS application Root scopes, services, factories, providers, filters, and decorators AngularJS...
HDI® Support Center Analyst
Global Knowledge @ 1500 McConnor Pkwy, Schaumburg, IL
Develop the skills to create exceptional customer experiences. Help desk professionals and support center analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction. In HDI Support Center Analyst, you will learn strategies for effective customer service, emphasizing problem-solving and troubleshooting skills,...
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