The Art of Productive Conflict

at General Assembly - Online

Course Details
$250 8 seats
Start Date:

Tue, Dec 15, 10:00am - 3:30pm Mountain Time

Next start dates (2)

Purchase Options
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 20
Teacher: Jared Dickinson

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this conflict resolution training:

Most human beings don’t handle disagreements very well…have you noticed? For any community to function well, they must work out how to reach agreements, handle conflict, hear one another, be clear and efficient in their exchanges, and generally be responsive to others in their spheres of influence.

We will examine and practice tools for dealing with interactions of all kinds. These may include challenging interactions where disagreement and conflict are present or any exchange that could benefit from good listening and responsiveness. In any case, your business effectiveness and personal composure may depend on how you show up in these situations.


  • Communicate with a difficult person or group
  • Address a highly charged issue
  • Soften deeply entrenched points of view
  • Handle challenging questions
  • Demonstrate good listening – whether in conflict or not
  • Sensitize oneself to another’s perspective
  • Defuse hostility when possible
  • Make a compelling and persuasive case when necessary
  • Keep conversations positive and forward-moving

Full day schedule Takeaways

Participants will learn how to:

  • Skillfully communicate with a difficult person or group
  • Raise and address any highly charged issue
  • Soften deeply entrenched points of view
  • Demonstrate good listening – whether in conflict or not!
  • Use a powerful 3 step ART model to handle challenging questions
  • Defuse hostility when possible, and minimize defensiveness
  • Apply a simple listener analysis tool to sensitize yourself to other’s perspectives
  • Command the 5 channels of expression that affect conflict outcomes
  • Reduce stress associated with challenging interactions
  • Create a compelling, structured, and persuasive case when necessary
  • Keep conversations positive and forward-moving

Designed to produce lasting behavior change:

  • Each skill/tool is practiced with video feedback, and built upon prior learned skills
  • The practices are applied to a variety of relevant real-life scenarios
  • Experiential, highly interactive, fun, and broadly applicable tools and principles
  • 5 critical communication areas covered: the structure of your communication, your physical behaviors, how you listen, what you say, how you demonstrate understanding and empathy


  • You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection.
  • This course will occur completely online using Zoom and Slack.
  • Course set up information will be emailed to all students signed up around 24 hours before (and again an hour before) your course launches.
  • Each individual course participant must have purchased a ticket

Due to the current health concerns, all GA short-form events, workshops & bootcamps will temporarily be held online - including this one.

Registered students will be notified 24 hours in advance of this program with information on how to log in to the Zoom Meeting Room and other tools you'll need for the session. Registration for this class will close 2 hours prior to the session start in order to allow all students ample opportunity to have the technology enabled.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

School Notes:
For students enrolling in 12 week part time and immersive classes, it is not recommended that you book more than one class simultaneously.

Still have questions? Ask the community.

Refund Policy
If you can't make it to a class/workshop, please email us at [email protected] at least 7 days before the scheduled event date. No refunds will be given after this timeframe.
Start Dates (3)
Start Date Time Teacher # Sessions Price
10:00am - 3:30pm Mountain Time Jared Dickinson 1 $250
11:00am - 4:30pm Mountain Time Jared Dickinson 1 $250
10:00am - 3:30pm Mountain Time Jared Dickinson 1 $250

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General Assembly

General Assembly is a pioneer in education and career transformation, specializing in today’s most in-demand skills. The leading source for training, staffing, and career transitions, we foster a flourishing community of professionals pursuing careers they love.

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