Conflict Management Training
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- 8 hours
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- Early bird price until Oct 29
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Class Description
Description
Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.
Our one day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.
On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training).
What you will learn:
On completion of this course, participants will be able to:
CURRICULUM
The training workshop covers the following aspects:
Our one day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.
On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training).
What you will learn:
On completion of this course, participants will be able to:
- Understand why conflicts arise
- Identify common responses to conflicts in terms of behavior, thoughts and attitude
- Explore Aggressive, Passive and Assertive approaches and the consequence of each response
- How to deal with difficult team members
- Learn effective conflict resolution methods and best practices for managing conflicts
- How to build trust and credibility with colleagues and team members
- Learn to hold difficult conversations calmly and assertively
- 1-day interactive workshop led by experts in the field
- Interactive session (questionnaires, open discussions and sharing) between trainer and learners
- Think, pair and share for and between group facilitation
- Mini lectures by trainer and role plays by learners to highlight the learning lessons
- Demonstration by the trainer to break down conflicts and barriers at the workplace
- Case studies highlighted and lessons learnt
- Group activities and brainstorming sessions
- Group project work including debrief sessions after each activity undertaken
- Insights and reflections on what has been shared and learnt during the training workshop
- Completion certificate will be provided
- Downloadable e-book
- 8-hour interactive and intensive workshop led by industry experts
- Downloadable courseware
- Role play and case studies for practical understanding
- Course completion certification issued by KnowledgeHut
- Get the day-to-day tools to be a successful leader and person
CURRICULUM
The training workshop covers the following aspects:
- The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
- Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
- How to apply the principles leading to conflict resolution and establish a harmonious working environment
- The 5-step strategy in implementing the blueprint for Conflict Resolution
The areas that will be examined include:
a. Self-Awareness and Self-Management
Be aware of the working environment around us
b. Emotions
How to Manage Our Emotions Better
c. Conflicting Styles
Why are there conflicting styles and how to manage them and collaborate
d. Conflicting Roles
The similar roles in the organization that cause conflicts
e. Conflicting Resources
Allocation of resources that trigger conflicts and how to manage them - How to build and sustain relationships with your supervisors, colleagues and peers
3 areas to examine:
a. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
b. The Mastery of Building Rapport at the Workplace
c. Build Trust and Confidence amongst supervisors, colleagues and peers
Refund Policy
CANCELLATIONS BY THE PARTICIPANT
All Cancellations must be notified over email and the refunds will be provided as below:
- Within 24 hours of registration: 95% refund
- Less than 11 business days to the workshop: No refund. As a courtesy, we could allow you to apply 50% of your payment towards a future training program within one year of the cancellation date.
- 1-4 business days prior to class and no-shows: No refund and no credit.
Refunds towards cancellations initiated by a customer will take up to 30 days from the receipt of written request for refund.
RESCHEDULES BY THE PARTICIPANT
All reschedules must be notified over email and the following rules will apply:
- Greater than 11 business days to the workshop: Credit to a future workshop.
- Less than 11 business days to the workshop: Credit to a future workshop + 10% (of Standard Course Fee) Reschedule charge.
Registrant substitutions may be made at any time.
Please note that if you do not cancel or do not attend, you would not be offered a refund nor will the amount be credited to a future training.
CANCELLATIONS / RESCHEDULES BY THE SCHOOL
The school reserves the right to substitute previously allocated presenters with alternative qualified presenters, if deemed necessary.
The school also reserves the right to cancel or reschedule events in case of insufficient registrations, or if presenters cannot attend due to unforeseen circumstances. You are therefore advised to consult a KnowledgeHut agent prior to making any travel arrangements for a workshop.
In case of a cancellation, you will be notified prior to the start date and will be offered full credit to a future event or a full refund less a 5% non-refundable registration fee, promptly.
REFUNDS FOR E-LEARNING COURSES
All cancellations must be notified over email and the refunds will be provided as below:
- Within 48 hours of registration and before accumulating 30 minutes training: 95% refund or transfer to another online course.
- After 48 hours of registration and after accumulating 30 minutes of training: No refund.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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KnowledgeHut
KnowledgeHut offers innovative, flexible learning solutions for professionals seeking to adapt to today's fast-paced workplace demands. With a focus on blended and e-learning methods, they provide practical training in technology and management, empowering individuals to excel in their careers.
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