This Salesforce admin training course will teach students how to administer Salesforce, configure Salesforce, and develop new applications utilizing the Force.com platform. This class is delivered by a senior instructor with many years of real-world Salesforce experience. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real-world experiences and best practices.
The class presents a broad range of topics that cover just about everything on which a student will be tested. These topics include but are not limited to basic administration, the Force.com architecture, configuration, customization, and data management. There is in-depth coverage of system security topics such as users, licenses, profiles, field-level security, permission sets, record security, organization-wide defaults, role hierarchy, and roles, sharing rules, account teams, sales teams, and queues.
The object model related to Salesforce automation, marketing automation, and service are thoroughly covered as well with sections on accounts, contacts, opportunities, products and price books, quotes, leads, campaigns, cases, solutions, knowledge, ideas, and answers. Students will also learn to develop new applications on the Force.com platform using the declarative interface. Analytics, including reports, dashboards, and list views will be covered in detail as well.
This class is for the "out of the box" Salesforce application. If you use the Non-Profit Service Pack, you are welcome to take the class, but we will not cover the NPSP version. If you are looking for Salesforce Administrator classes, this training is for you.Who Should Attend
People with a strong technical background, such as system administrators, developers, or consultants, who have experience with another CRM or ERP system and are looking to quickly develop equivalent skills on Salesforce.Prerequisite
To ensure your success in this course, you should possess end-user skills such as creating and managing opportunities, or have basic administrative experience such as setting up or managing the Sales Cloud® (Accounts, Contacts, opportunities, and so forth).
You can obtain this level of skills and knowledge by taking the following course
Headsets for free, Guaranteed to Run, Re-Takes for free (Up to 6 months), Interactive Classroom environment.Registration Note:
- Salesforce.com for Sales Representatives.
We can only accept students into our classes whose tuition is being paid by an employer or sponsoring organization. Self-paying individuals cannot enroll.