Communicating Up, Down and Across the Organization

Imagine this scenario: you need to present a new concept to senior leadership, gain buy-in from your peer group, or motivate your team members to support a significant initiative. Are you prepared to engage effectively with various organizational audiences? Do you have techniques for understanding who you are addressing? Can you structure your message so listeners feel genuinely connected to you within a professional environment?

Connecting authentically with different personalities while demonstrating confidence, credibility, and integrity requires specific competencies and methodologies. This program focuses on strengthening your communication abilities and interpersonal skills necessary for fostering genuine understanding and strong relationships with others, regardless of your organizational position. You will also examine persuasion methods and learn how to thoughtfully assess the unique elements of each communication situation.

Program Advantages:

• Study your listeners in context and develop a tailored communication approach
• Build processes to customize your message for specific audiences
• Employ tactics to persuade and energize others at all organizational levels
• Recognize how your communication approach shapes your influence within the organization
• Display genuine assurance when interacting with colleagues, staff members, and supervisors

Program Content:

• Addressing communication challenges in real workplace situations
• Understanding communication's role in building organizational influence and increasing effectiveness
• Demonstrating self-assurance and creating a strong professional presence
• Using strategies for building rapport and fostering connection with colleagues
• Tailoring your message to match the situation
• Preparing messages that work for teams with members at different organizational levels
• Using message-development methods to establish an open and collaborative environment
• Practicing how to present messages that promote transparency and results-oriented discussions
• Inspiring and persuading at all levels of the organization
• Experimenting with different persuasive approaches and presentation styles

Ideal Program Participants:

This communication training program is most beneficial for business professionals who want to become skilled, dedicated, and powerful communicators capable of addressing diverse audiences across organizational divisions.

Important Details:

Continuing education units are available to registered program participants. To earn CEU credits, you must register and participate in the complete live session using your personal login, engage in sessions using a VoIP headset with microphone capability, and actively participate in all interactions including chat features, polling activities, and group exercises. Pre-recorded versions, on-demand webinars, and group sessions using shared logins do not qualify for CEUs.

Course Structure:

Learning Objectives

• Display Self-Confidence and Professionalism With Your Colleagues, Direct Reports, and Supervisors
• Understand Your Audiences and Situations Appropriately
• Develop Processes to Customize Your Message for Specific Audiences
• Employ Tactics to Persuade and Inspire

Presenting Your Best Professional Self

• Display Self-Assurance and Create a Strong Professional Image
• Build and Maintain Credibility and Positive Relationships With Others
• Use Strategies for Building Rapport and Fostering Connection

Customizing Your Message to Your Audience

• Study Your Listeners to Develop Messages That Address Their Specific Requirements

Tailoring Your Message to the Situation

• Build Messages That Resonate Both Intellectually and Emotionally With Your Audience
• Select the Most Suitable Communication Method for Success in Different Professional Scenarios
• Analyze and Develop Messaging for Team Environments When Members at Different Levels Are Present

Creating Persuasive Messages

• Use Message-Development Methods to Create an Open and Receptive Communication Environment
• Evaluate Your Persuasive Methods and Contextual Requirements to Boost Your Persuasive Capacity
• Practice Methods for Delivering Messages That Create Clear and Productive Interaction

Bringing It Together

• Build and Refine Messages to Accomplish Your Communication Objectives
• Evaluate and Strengthen Your Message by Applying Best Practices for Communicating Across Organizational Levels