Trust determines whether or not people commit, collaborate and follow through. This course helps leaders understand how trust is built and how it is lost, then apply practical habits that strengthen credibility across teams. You’ll learn how to demonstrate consistency, communicate with clarity, and build leadership behavior that helps people feel confident in both you and the direction you’re setting.
Who Should Attend
Designed for leaders and managers at all levels who want to build team trust, enhance collaboration, and create stronger, more engaged teams.
Overview
Trust is what turns a group of capable people into a connected, high-performing team. When trust is strong, communication flows, accountability feels natural, and collaboration leads to results. When trust is missing, even the most talented teams struggle to move forward, which underscores the importance of trust in leadership.
This course helps leaders and managers understand how trust takes shape and how to build trust intentionally as a leader, strengthening performance across your organization. You’ll explore what actions drive credibility, transparency, and follow-through, and practice strategies that make trust visible in daily interactions. Through real-world examples and guided exercises, you’ll learn how to build trust and what makes team members contribute, take risks, and stay fully engaged.
You’ll leave with the insight and tools to lead with trust, rebuild confidence where it has been lost, strengthen relationships that matter, and create a high-trust, high-speed workplace driven by shared commitment and enduring focus.
How You Will Benefit
- Build and sustain trust to improve engagement and collaboration
- Recognize and change behaviors that undermine reliability and credibility
- Apply strategies to build trust intentionally across individuals, teams and departments
- Strengthen communication and accountability across your team
- Rebuild trust effectively after challenges or change
- Develop a personal action plan to model trusted leadership every day
What You Will Cover
- Gaining insight into your current environment to build greater trust within your team or area
- Developing trust-building strategies that drive engagement and accountability—key ingredients for innovation and continuous improvement
- Understanding how trust develops and why it matters to leadership success
- Exploring the science behind trust and its impact on behavior
- Applying practical strategies for strengthening trust between individuals and within teams
- Using tools to foster organizational trust and cross-functional collaboration
- Practicing approaches for repairing trust and maintaining alignment through change
Outline
Learning Objectives
- Recognize how trust drives engagement, collaboration, and organizational performance
- Apply strategies to build trust intentionally across individuals, teams and departments
- Identify specific actions and behaviors that strengthen or erode trust in different workplace situations
- Develop a personal action plan for building trust in situations that matter to you
Trust Builds Excellent Leaders
- Define trust
- Review the neuroscience of trust and why trust matters
- Understand how today’s environment affects trust in organizations
- Describe what trust looks like in different organizational contexts
Trust Across the Organization
- Recognize characteristics of high-trust organizations
- Recognize best practices to develop organization-wide trust
- Practice techniques to enhance organizational trust
Trustworthiness and Self-Trust
- Define trustworthiness and self-trust in practical leadership terms
- Assess how trust shows up in your daily leadership behavior
- Understand the importance of self-trust for work relationships
- Practice techniques to develop greater trust in yourself
Trust Between Individuals
- Understand the components of trust between individuals
- Increase awareness of style and preferences to flex effectively and strengthen trust
- Practice trust-building techniques, such as active listening and mirroring
Trust in Teams
- Recognize the stages of team development
- Apply the concept of a microculture to specific teams
- Practice specific techniques to establish team trust
Action Planning
- Create an action plan to apply trust-centered leadership behaviors and drive meaningful change in your leadership practice
