Effective Business Communication

at Training Connection - The Loop

Course Details
$350 4 seats left
Start Date:

Thu, Nov 21, 9:00am - 4:30pm

Next start dates (2)

The Loop, Downtown/Loop
230 W Monroe St Ste 610
Btwn S Franklin & Wells Streets
Chicago, Illinois 60606
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Class Level: Beginner
Age Requirements: 14 and older
Average Class Size: 5

What you'll learn in this communications course:

Students will improve their communication skills with other people in their workplace.

The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

Learning Objectives:

Upon successful completion of the Business Communication Styles and Techniques:
  • Use different interpersonal communication styles and Techniques
  • Make a Good First Impression
  • Build rapport
  • Ask and Answer Questions
  • Use Nonverbal Communication, Give Feedback, and Empower Employees
  • Communicate with Peers, Supervisors, Subordinate, and Customers/Vendors
  • Promote Ideas and Handle Negotiations
  • Deal with Human Resource Issues
  • Understand how Communication can define a Company's Culture
  • Build a Positive Culture
Detailed Course Outline

Communication Styles and Methods
  • Identify primary and secondary communication styles
  • Communicate using various verbal and non-verbal modes
First Impressions and Building Rapport
  • Identify elements that influence first impressions
  • Build rapport and establish creditability with others
  • Build positive relationships
Building Relationships through Feedback
  • Use paraphrasing effectively
  • Provide positive and constructive feedback in business setting
Communication with Supervisors
  • Identify with types of ineffective supervisors
  • Interact with an ineffective supervisor, promote an idea and accept constructive criticism
Communications with Colleagues and Subordinates
  • Identify guidelines for communicating with colleagues
  • Take steps to apologize to subordinates
  • Use appropriate steps to refuse subordinates requests
  • Dismiss a subordinate
Communicating with Customers and Vendors
  • Respond to customer complaints
  • Reject a vendor contract without rejecting the vendor
  • Address a complaint to a vendor
Organizational Culture
  • Determine the nature of organization culture
  • Use the cultural network to your advantage
  • Identify the elements of physical culture that affect interpersonal communication
  • Identify ways managers can build a positive culture
What's included
  • Business Communication Training Manual
  • Certificate of Course Completion
  • 6 Months FREE Repeat Policy

Still have questions? Ask the community.

Refund Policy
Cancellations made more than 5 days before the commencement of the training, qualify for a refund less a $100 administration fee. 
Cancellations made 5 days or less before the commencement of the training, will not be eligible for a refund 
We are not able to offer refunds for no-shows or uncompleted courses.

Rescheduling requests made 5 days before the commencement of the training are free. Rescheduling that takes place within 5 days of the commencement of the training will incur a $100 administration fee. We do not charge for student substitutions at any time.

If your student wants to confirm her seat on the future class now, then there is a $100 transfer fee payable. Alternatively, as she may not have been aware of our terms, if she is willing to check back with us 2-3 days before a future class, and provided the class is confirmed to run, we will slot her in and waive the cancellation fee.

Money Back Guarantee
We offer a money back guarantee on our public classes.

If the training does not meet expectations, students can leave the class at the end of Day 1 (or by lunchtime in the case of single day courses) and request a refund. Students have to notify the training center manager before they leave and return all the training materials to qualify for a refund.

We are unable to offer a money back guarantee to students who leave a class later than the times noted above. Students can however still repeat the training (often with a different trainer).


Google Map

Training Connection

All classes at this location

Trains CTA - Blue and Red Lines - Monroe Station Walk approximately 4 blocks west on Monroe Street to Franklin Street. CTA - Orange, Pink, Purple and Brown Lines - Quincy station Walk approximately 1.5 blocks north on Wells Street, turn left (west) on Monroe Street, and go to corner of Franklin Street. CTA - Green Line Swap at Clark for Blue line or Roosevelt for Orange line. Metra - Union Station Walk 3 blocks east on West Adams (crossing river). Turn left (North) on Franklin and walk 1 block to Monroe Street.

Start Dates (3)
Start Date Time Teacher # Sessions Price
9:00am - 4:30pm TBD 1 $350
9:00am - 4:30pm TBD 1 $350
9:00am - 4:30pm TBD 1 $350

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Questions & Answers (2)

Get quick answers from CourseHorse and past students.

Question from Mustafa
How long this class?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi Mustafa, this class is for a day, from 9 am to 4:30 pm. Hope this helps!
Question from Anonymous
Is this class suitable for young professionals? I wonder at the 14 year minimum age requirement. Thanks.
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi there! This class is aimed at young professionals. Training Connection doesn’t have any younger people attending. Hope this helps!

Reviews of Classes at Training Connection (107)

(107 Reviews)
Effective Business Communication
Reviewed by Dalia A. on 5/19/2017
This class was amazing. J.P. was such a kind and encouraging teacher. She was well educated, engaging, and tailored the message to my class. I would definitely recommend this class to business professionals, especially young professionals, who need help cleaning up their physical and written communication and presence.
Effective Business Communication
Reviewed by Jorge D. on 10/18/2019
Effective Business Communication
Reviewed by LINH V. on 8/13/2019
Effective Business Communication
Reviewed by Ruby P. on 8/10/2019
Effective Business Communication
Reviewed by Flore L. on 8/9/2019
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School: Training Connection

Training Connection

Training Connection LLC is a computer and business skills training company.  

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Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

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