ITIL 4 Foundation Training & Certification

at GreyCampus - The Loop

Course Details
$1,249 30 seats left
Start Date:

Wed, Dec 11, 9:00am - Dec 12, 5:00pm (2 sessions)

Next start dates (1)

The Loop, Downtown/Loop
190 S LaSalle St Ste 2100
Btwn W Marble Pl & W Adams St
Chicago, Illinois 60603
Regular Price (Includes $250 exam fee).
Purchase Options
Class Level: Beginner
Age Requirements: 16 and older
Average Class Size: 12

What you'll learn in this itil training:

An immersive exam-prep course that prepares you for the ITIL 4 Foundation exam. This course covers the most recent update (ITIL 4 - February 2019) to the certification exam and is available in multiple learning formats - Online self-learning, Live-online, and Traditional classroom training. Make your learning experience convenient without compromising on the learning outcomes.

This training program is geared towards a 360° coverage of the ITIL 4 Foundation certification exam. The courseware utilizes a mix of practice tests and video presentations (in addition to instructor-led lectures for classroom formats) for an impactful learning experience.

ITIL 4 Foundation level provides you with the introduction to ITIL 4 and gives a new perspective to look at the IT Service Management through a Service Value System. ITIL 4 has been developed for organizations and individuals for managing information technology in a modern service economy. This update has integrated Agile, DevOps and Lean concepts with ITIL best practices.

The ITIL 4 Foundation course is mandatory to be eligible for all other levels.
  • Skills
    Understand the 7 Guiding principles of ITIL, Service Value Chain, and the 4 dimensions of Service management.
  • Alignment
    Our ITIL 4 Foundation course curriculum is aligned to the latest update of AXELOS.
  • Outcome
    Be fully prepared to clear the ITIL 4 Foundation certification exam.
What’s included in the ITIL 4 certification training course?
The online self-learning version of the course comes with

  • Video presentations covering all topics that prepare you for the ITIL 4 certification exam.
  • Practice questions and interactive games to quickly review your knowledge.
  • 2 simulated full-length practice tests on the lines of the real certification exam.
  • Earn 25 PMI PDUs, applicable if you hold a PMI credential
  • 1 live, online instructor-led session where the instructor explains how to solve every question in a full practice test.
The curriculum for this ITIL 4 Foundation training course is 100% aligned to the latest AXELOS update to clear your ITIL 4 Foundation certification exam. The following is a list of broad topics covered

ITIL Introduction
  • IT service management
  • About ITIL 4
  • The structure and benefits of ITIL 4
Key concepts of service management
  • Value Co-creation & Organization
  • Service Relationships and value
The four dimensions of service management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors
The ITIL service value system (SVS)
  • SVS Overview
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governance
  • Service value chain (SVC)
  • Continual improvement
ITIL management practices
  • General management practices
  • Service Management practices
  • Technical management practices

Still have questions? Ask the community.

Refund Policy
GreyCampus reserves the right to reschedule/cancel an event, or change the location of an event.
  1. In case GreyCampus cancels an event, 100% refund will be paid to the delegate. Alternatively, the delegate can also choose a different session at no additional cost.
  2. If a delegate cancels a session, no refund will be made.
  3. If a delegate wishes to reschedule his/her session, a rescheduling fee of $250 will be charged.
  4. If any participant is not satisfied with the session, he/she needs to inform us within 24 hours of the first session. We will refund the entire amount. Participants should communicate the same to us via email to [email protected]
  5. Online Self-Learning courses have a 3 day refund policy. If you are not satisfied with the course and report this over an email to [email protected] within 3 days from the date of purchase we will refund the entire amount. This guarantee is considered void in any of the following cases. If the candidate has: Completed more than 30% of the course, Downloaded any of the offline materials, Attempted one or more mock exams, Used exam vouchers.
  6. Registrations for our exam service, note that all exams will be booked within 1 year from the date of registration. Registrants will need to provide necessary information on time to enable us to book exams.
  7. No refunds will be made on examination services’ registration fees.
  8. Exam services will take up to 20 working days for processing examination applications.
  9. Soft copies will be provided for certificates received from third party and accreditation bodies. If a delegate requires a print copy, an additional amount towards shipping, handling and related charges will be charged on actuals.


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Start Dates (2)
Start Date Time Teacher # Sessions Price
9:00am - 5:00pm TBD 2 $1,249
This course consists of multiple sessions, view schedule for sessions.
Thu, Dec 12 9:00am - 5:00pm TBD
9:00am - 5:00pm TBD 2 $1,249
This course consists of multiple sessions, view schedule for sessions.
Sun, Dec 15 9:00am - 5:00pm TBD

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GreyCampus transforms careers through skills and certification training. We are a leading provider of training for working professionals in the areas of Project Management, Big Data, Data Science, Service Management and Quality Management. We offer live-online (instructor-led online), classroom (instructor-led...

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