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Avaya Aura® Contact Center - Orchestration Designer

at Global Knowledge - Schaumburg

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Course Details
Price:
$3,795
Start Date:

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Location:
Schaumburg, Suburbs
1500 McConnor Pkwy Ste 500
At N Meacham Rd
Schaumburg, Illinois 60173
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this business training:

Master scripting commands and blocks to create scripts and flows for contact routing.

In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Orchestration Designer tool, available with Avaya Aura Contact Center - Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows), and you will learn scripting through live SIP- and AML-based systems connected to CS 1000 and Aura ME platforms.

What You'll Learn
  • Write, validate, and edit applications using the flow and script editors 
  • Perform basic application administration tasks within the Orchestration Designer tool 
  • Use Call Treatments to provide treatments to callers 
  • Intrinsics and their use within applications 
  • Differences between Global and Call variables 
  • Create, edit, and delete variables 
  • Use Global variables appropriately in application design 
  • Design applications to incorporate the use of the Event Handler to trap unforeseen or failed events and 
  • provide an appropriate treatment 
  • Design applications to monitor for emergency situations and provide the appropriate treatment to callers during an emergency 
  • Design applications to integrate into a Host Data
  • Exchange environment, including using the Provider.exe tool 
Who Needs to Attend
  • Personnel responsible for administering and maintaining 
  • Avaya Aura® Contact Center - Manager applications (scripts and flows) using Orchestration Designer, formerly known as Service Creation Environment (SCE). 
Prerequisites
Ability to:
  • Communicate about basic telecommunications 
  • Use technical publications 
  • Identify and use correct telephone features according to customer specifications 
  • Use Windows 98/XP/2000/2003/2008 
  • Recognize client/server architecture and networking 
  • Avaya Aura® Contact Center Administration (3609) 
Follow-On Courses
  • Avaya Aura® Contact Center - Installation and Commissioning (3608) 
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
  • Avaya Certified Support Specialist (ACSS) - Avaya Aura® Contact Center

Still have questions? Ask the community.

Refund Policy
Notice of cancellation must be submitted 16 business days prior to class.

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Reviews of Classes at Global Knowledge (12)

School: Global Knowledge

Global Knowledge

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate...

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